skip to Main Content

Product, price and taxes

Our products are legally purchased and pass the corresponding security control criteria.

While full availability is not guaranteed at the time of purchase, ADELA MISERACHS GALTÉS is committed to doing its utmost to please all its customers in the service of all orders.

If the Customer needs any special model, color, exclusive piece or any particularity, we are available to meet any of these needs, so we invite the customer to contact without obligation by phone +34679316674 or mail info@iriscomplements.com

All prices for products, shipping and other services include 21% VAT. Shipping costs if applicable, are added per order. We will always inform you of the total price, including all taxes and other possible costs.

The prices that appear on the website are those applicable at the time of purchase. Prices are subject to change without notice, but such changes will not affect orders that have already been accepted. We strive to avoid misleading information, but keep in mind that price errors, spelling errors, and so on can occur from time to time. During the order confirmation process, we check the prices. If the correct price is less than the indicated price, you will be charged the lower amount. If the correct price is higher than the price listed on our website, we will contact you. If we are unable to contact you, we will reject your offer and notify you by email.

 

Orders

The customer has the right to return their order, without any penalty or need for justification, within 15 days from the day following the delivery of the product.

We may reject an offer or cancel a purchase in any of the following situations, without liability for damages or costs. Before taking any action, we will notify you by email in an attempt to resolve the issue and return any applicable payments you may have made to us without any deduction.

– Payment information is incorrect or unverifiable.

– The order may have been placed for fraudulent purposes, or in connection with a crime or other illegal activity.

– An unintentional error has occurred on the Website, for example, a payment error, etc .;

– Have reason to believe that the purchase was made by a minor.

By placing an order on the website, the customer makes us an offer to purchase the products he has selected in these terms and conditions. We may or may not accept the offer at our discretion.

 

Shipping information

Shipping costs are included in the prices indicated on the website, throughout the peninsula. Shipments to the Canary Islands, Ceuta and Melilla will be made by certified postal mail, and will also be included.

Shipments to France, Italy, Belgium, the Netherlands, Germany, the United Kingdom, Luxembourg will have an additional cost to the prices indicated on the website, but in any case will be communicated before closing the order. When the purchase amount exceeds 90 euros, the shipping costs will be borne by us.

The maximum delivery time for the order is 30 days.

But they usually will be

– 24-48 hours on weekdays in the mainland, including Portugal.

– 2 to 4 working days in France, Italy, Belgium, Holland, Germany, United Kingdom and Luxembourg.

– Between 5 and 7 working days in the Canary Islands, Ceuta and Melilla

Delay in delivery will not be considered those cases in which the order is made available to the Customer by the transport company within the agreed period and could not be delivered due to problems attributed to the Customer.

If the cause for which the delivery could not be made is loss for any reason, our carrier will initiate an investigation. In these cases, the response times of our carriers can range from one to three weeks.

 

Warranty, exchanges and returns

As guaranteed by Royal Legislative Decree 1/2007, of 16 November, the products have a two-year warranty, however ADELA MISERACHS GALTES invites the customer, if they ever have a problem with a product, to contact to find a way to fix and repair the product, even though this period has passed.

If at the same time of delivery you notice that the packaging is damaged, please do not accept the shipment and indicate on the delivery note the anomaly you have detected in the packaging.

Without prejudice to their legal rights, the customer is responsible for inspecting the product and notifying us of any complaints.

Once the shipment and delivery are completed, the customer assumes the risk for the requested products.

If, after reviewing the product, the Customer detects any incident such as bumps, breaks, signs of opening or any damage caused to the package by delivery, the latter undertakes to notify ADELA MISERACHS GALTES by telephone or email in the shortest possible time and within a maximum of 7 working days from delivery.

All our pieces are made by hand, so if you notice any manufacturing defects, or in case of disagreement with your request, the customer has the option to return the product or request that it be replaced by another of the same. In both cases the customer must contact us as soon as possible by phone +34679316674 or by email at info@iriscomplements.com, they can not exceed 15 days from receipt.

Misuse of the part or wear and tear due to continued use is out of warranty.

To proceed with the return, the following conditions must be met:

– The product must not be used.

– It must be sent in the same conditions in which it was received, retaining as far as possible, its original packaging and labeling.

In the case of purchases that have been sent by post (Canary Islands, Ceuta, Melilla and destinations not included in the Nacex service), the customer must bear the return costs. If it is necessary to send a new product, it will be sent again and free of charge.

For returns for not meeting customer expectations, once we receive the returned and verified product that meets the return conditions, we will proceed to the full refund of the amount paid, using the same form of payment used in the purchase, or the one agreed by both parties.

 

Payment

The customer agrees to pay at the exact time he places the order.

We accept the following payment methods:

– Credit or debit card, via “BBVA” virtual POS with the guarantee of the SSL and TLS secure payment protocol (Secure e-commerce)

No orders will be shipped until we have bank confirmation.

The customer must notify ADELA MISERACHS GALTES of any undue or fraudulent charge to their account used in the purchase, by telephone or email, as soon as possible, in order to make the appropriate arrangements.

 

Product information

We have taken all reasonable steps to reproduce the products as accurately as possible through the photographs and images listed on the web, some items may appear slightly larger or smaller than their actual size due to screen errors or photographic techniques. There may be items that can be rendered larger than the actual size to show the details clearly, or smaller than the actual size to show the entire item. It may also happen that the details (such as color, design, and texture, etc.) that the customer sees on your screen will depend on your monitor, and therefore may not match the actual appearance of the product when you receive it. .

Back To Top